Q. What are session times 
A. Monday -Friday 9.15 to 11.45 am, afternoon 12.30 to 3pm (breakfast club 8.30 until 9.15 and lunchtime supervision from 11.45 – 12.30 is available for a small charge)

Q. What are the fees for each session?
A. £13.00 per session (2 1/2 hrs) £5.00 for breakfast club or lunch.

Q. Can my child stay for lunch?                                                                                                                                             A. Yes as mentioned above children are able to stay for lunch and a small fee is charged to cover staff costs for this session.  You will need to bring a packed lunch, preferably in a suitable lunch bag.  Staff sit  and eat their lunch with the children and it is always a lovely social time.  We ask that parents only put in their childs lunch what they know they will eat.  We always ask that children eat at least 3/4 of their sandwiches then fruit or yoghurt before eating any “treats” you provide.  Please do not give your child fizzy drinks or packets of sweets in their lunch although small chocolate bars or cakes are fine.  We also ask that you do not put any products containing nuts in your childs lunch in case of allergies.

Q. What should my child wear to Pre-School?A. In order to feel free to explore and experiment with all kinds of materials including messy ones it is best to send children in clothes that are easily washed or not ‘new’.  We suggest that you send in a named bag containing a change of clothes because we love messy play and although we have a supply of spare clothes they may not be the best fit!    As we encourage our children to be practise skills which will enable them to be independent simple clothing which they can handle themselves will enable them to go to the toilet unaided.  Please label all outdoor clothing and shoes.  We do have a supply of Pre-school sweatshirts and T-shirts available to purchase. These are optional but should you be interested please speak to Cathy or Lesley

Q. What is the admissions policy?
A. We welcome every family in the community. Our admissions policy is available upon request.

Q. My child is not potty trained can they still join in?
A. Yes of course!  We have no problem taking children still in nappies.  We ask that you send in a supply of nappies, wipes and nappy bags as, although we do have a small supply, they may not be the correct size for your child.  Once you and your child are ready we will work with you to help with potty training.

Q. I am worried about my child becoming upset if I leave them at Pre-School.  What should I do?
A.  You know your child best and we will work with you to help settle your child.  On the first day we suggest you be prepared to stay with your child and we can help develop strategies for separation as every child is different.   If you wish to leave that is fine too and you are welcome to ring and check on your child as often as you like.   Your child may bring in a cuddly toy or special something from home as a comforter.  Our open door policy means you are welcome to pop in and join in as often as you feel necessary.

Q. Will my child be safe at Pre-school?
A. Yes.  We maintain a high standard of security in Pre-school in accordance with the Early Years Foundation Stage (2012).  We ensure paperwork is kept up to date to ensure your child cannot ever  leave with an unauthorized person.  At the end of a session your child is handed back to you by a member of staff.

Q. How is inappropriate behaviour dealt with?
A. Pre-school uses the Birmingham City Council Framework for Intervention (F4i).  This ensures we always look at the reasons for any unwanted behaviour to see if we can make adjustments in our environment to help prevent this.  Steps are in place so that the child understands it is their behaviour we find unacceptable and not them.  Positive behaviour is always rewarded in an immediate and consistent way using stickers and reward charts.   In the case of unwanted behaviour the feelings of all children are dealt with in a gentle and caring way.  We work with parents to help develop consistent rewards such as sticker charts.  All children in the setting are helped to understand our three rules of Be Kind, Be Safe and Be Careful and are given strategies to empower them in situations where they feel unsure.

Q. What should I do if my child is ill?
A. If your child is poorly please do not bring them into Pre-School.  Please telephone 0121 355 0790 to let us know.  In the case of sickness and /or diarrhoea please do not send your child into Pre-school until they have been free from symptoms for at least 48 hours to ensure they are not still contagious.

Q. Are snacks available throughout the day?
A. We ensure that milk and water are available throughout the sessions.  We supply a healthy snack of fruit or vegetables for your child which they can access freely during a large part of all sessions.  We use name cards for the children which they put into a box when they have had a drink and snack.  This means we are able to  monitor  children who have not visited the snack table during the session and remind them to have one if they want/need one.

Q. Is there an outdoor facility?                                                                                                                                             A.  Yes, we have a lovely secure outdoor area with a porous child friendly impact absorbing surface and weatherproof canopy meaning we can use our outdoor area whatever the weather.   We value the importance of outdoor play for young children and they are able to access the area freely during the majority of all of our sessions.